Meet Our Team

Meet Our Team

With over 40 years of experience in customs regulations, our team has enabled our clients to collect millions of dollars in duties that would have otherwise gone unclaimed.

Jay Charkow
Founder & President
Jill LaMadeleine
Vice President
Tracy Hudak
Operations Manager
Doreen Strumpf
Tariff Manager
Doug Meister
Tariff Manager
Alan Wineburgh
Tariff Manager
Jeffry Mozier
Tariff Manager
Tunde Miklos
Tariff Manager
Farah Roopchan
Tariff Manager
Jay Charkow
Founder & President

Jay is the President of ITM. Before co-founding ITM in 1982, he had a diversified career with Uniroyal, Inc. holding various senior management positions. Jay is well-versed in the intricacies of the duty drawback regulations, Free Trade Agreements and the HTSUS. He is a sought-after lecturer and has presented at NCITD and PMA conferences as well as numerous individual corporate meetings. He is an active member of the AAEI and NCBFFA duty drawback committees. Jay received a B.Ch.E. from Syracuse University, an MBA from the University of Hartford and is a licensed customshouse broker.

Jill LaMadeleine
Vice President

Jill is Vice President of ITM. Starting as a Tariff Manager in 1994, Jill has almost 30 years of experience managing duty drawback programs, performing classification audits and facilitating Free Trade certifications. She has established relationships with many specialists at Customs as well as longtime clients with ITM. Jill can be heard monthly in ITM’s podcasts where she hosts clients and colleagues for discussions about duty drawback, classification and Free Trade. Jill received a Bachelor of Arts degree in Corporate Communications from Ithaca College in 1992 and is a licensed customshouse broker.

Tracy Hudak
Operations Manager

Tracy has been the Duty Drawback Operations Manager of ITM since 2018. She joined ITM in 2010 and previously served as a tariff manager for our diverse clientele. Prior to joining ITM, Tracy was an award-winning writer and editor for publications and companies throughout Connecticut, Massachusetts, and New York. She has brought her precise attention to detail to ITM which ensures that all submissions to CBP are impeccable and are accepted seamlessly. Tracy received a Bachelor of Arts degree from the State University of New York College at Plattsburgh.

Doreen Strumpf
Tariff Manager

Before joining ITM in 2015, Doreen worked in Manhattan for 20-plus years as an international sales professional, traveling extensively worldwide. After New York, Doreen worked for several years as a Real Estate Agent in Cheshire CT, for Calcagni. At ITM, Doreen works as a Tariff Manager with many manufacturing clients using her keen attention to detail when managing their drawback programs. She went to Quinnipiac University and has a Bachelor of Science degree in international Business. 

Doug Meister
Tariff Manager

Doug is a Senior Tariff Manager at ITM. Before he joined ITM in 2006, Doug had a diversified career in logistics and U.S. Customs related services. He has spent over 25 years working in the areas of warehousing, distribution, export and import as well as customs brokerage. His experience with USMCA, the HTSUS, duty drawback and classification has proven invaluable to our team and our clients.

Alan Wineburgh
Tariff Manager

Before joining ITM as a Tariff Manager, Alan worked in import compliance and the administration of free trade agreement programs.  At ITM, Alan specializes in the management of free trade agreement programs for several very large U.S. companies. He also oversees both unused and manufacturing drawback programs across various industries. Alan holds a Bachelor of Science degree in Business Administration from Central Connecticut State University and an MBA from Western New England University.

Jeffry Mozier
Tariff Manager

Jeffry joined ITM in 2023 as a Tariff Manager. Before coming to ITM, Jeffry’s diversified career included production and warehouse management. He has over 30 years of experience working in the clothing, plastics, electronics and food industries. His assorted industry involvement and management experience is an asset to our clients as he helps them navigate the intricacies of U.S. Customs and duty drawback.

Tunde Miklos
Tariff Manager

With over 30 years of experience in customer service, Tunde brings a wealth of knowledge to our team. She has spent over a decade working with import and export compliance programs, where she has helped set up and maintain ITAR programs. In her role as a Tariff Manager, Tunde utilizes her proficient Excel skills to manage data for drawback programs while providing exemplary client support.

Farah Roopchan
Tariff Manager

Farah started as a Tariff Manager at ITM in January of 2024, bringing with her a wealth of experience in logistics and U.S customs-related services. Her background in these areas, coupled with her strong customer service skills, has proven invaluable to both our team and our clients.  At ITM, Farah works closely with many clients, managing drawback programs with a keen attention to detail.

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