How PEM America Found $100K+ They Didn't Know Existed
Jill LaMadeleine • February 4, 2026
This case study demonstrates how companies can capitalize on duty refunds for goods imported into the U.S.
The Challenge:
PEM America, a leading importer, distributor, and manufacturer of top-of-the-bed textile products such as quilts, comforters, and pillows, sells to major department stores across the U.S. Most of their products are manufactured in China and subject to significant duties. Despite exporting products, PEM America had no system in place to recover duties, leaving substantial funds unclaimed.
The Solution/Impact:
- Hundreds of thousands of dollars recovered within just a few months.
- Immediate improvement in cash flow and profitability.
- Unlocked what Ed Greenberg calls an “overlooked cash reserve,” providing PEM America with funds that would have otherwise been lost.
The Takeaway:
Importers often pay duties without realizing they can recover significant amounts. If you’re not leveraging a duty recovery service, you may be leaving a lot of money on the table. Partnering with experts like ITM ensures compliance and maximizes financial returns.
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Supreme Court will soon rule on IEEPA tariffs. Learn the 3 steps importers must take now to protect refund rights before liquidation deadlines pass.
$450K in duty refunds realized through a detailed analysis and evaluation of duty-free classifications made by International Tariff Management.
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The American company reached out to ITM for guidance. They were pleased to learn that under U.S. Customs regulations, they could file for duty drawback—a refund of duties paid—on expired and destroyed goods. Within just four months, ITM had successfully obtained the required authorizations and filed all claims related to the product destructions. Due to ITM’s relationship USCBP, and their expertise, over $850,000 in duty refunds was recouped.
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This jewelry retailer's duty drawback success story demonstrates the significant impact that a well-managed duty drawback program can have on profitability. By recovering significant funds, the jewelry retailer was able to reinvest in their business, enhance competitiveness, and strengthen their bottom line in a challenging market.
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