How an Importer of Yogurt Recouped Almost One Million Dollars

Jill LaMadeleine • June 18, 2025

This case study demonstrates companies can claim duty drawback on a product upon it’s destruction with the appropriate supporting documentation:


The Challenge:

An American company partnered with a German-based yogurt manufacturer to test the product’s potential in the U.S. market before investing in a domestic production facility. To do this, the U.S. company imported millions of dollars’ worth of yogurt, incurring a 17.5% import duty on the shipments. While much of the product was distributed and sold, a significant amount expired in their temporary storage facility before it could reach consumers.

The Solution:

The American company reached out to ITM for guidance. They were pleased to learn that under U.S. Customs regulations, they could file for duty drawback—a refund of duties paid—on expired and destroyed goods. ITM assigned a dedicated program manager to oversee the process, which included securing the necessary Customs approvals and gathering detailed data from the importer. Within just four months, ITM had successfully obtained the required authorizations and filed all claims related to the product destructions.

People shaking hands in an office setting.

The Impact:

The outcome was highly beneficial:

  • Over $850,000 in duty refunds were recovered due to ITM’s expert handling
  • The importer’s internal team was able to delegate the entire drawback process, allowing them to focus on launching
    their new U.S. production facility
  • The successful collaboration created a streamlined, profitable program that strengthened the company’s long-term U.S. market strategy

The Takeaway:

This case underscores the broader opportunities available through duty drawback programs. By leveraging the option to claim drawbacks on expired and ultimately destroyed inventory, the importer was able to recover substantial funds—capital that could be reinvested directly into expanding their U.S. operations.

Importer of Yogurt Recouped almost a million dollars

ITM was recommended to me very highly by multiple people. Customs can sometimes be a challenge to work with and we have had multiple challenges, but ITM has been there partnering with us the whole way.

- Paul Goodall, Director of Procurement


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